Saturday, April 4, 2009

CVS Customer Service and another trip this week

Last weekend I went to CVS with my father to get the free Post TrailMix cereal (read post about this deal here). The cashier told me that she couldn't use the $2.00 coupon on each one since the cereal was only $1.88 on sale and she couldn't adjust the coupon. The limit for the deal was 6 and she said I could buy 6 but only use 5 coupons. I asked for the manager and the assistant manager came over. From the start she was rude and spoke to me as though I was not intelligent. I went back and forth with her a few times and did the deal as she wanted (6 boxes at $1.88 each, 5 coupons at $2 each, paid $1.28 OOP). I told her I would be calling Customer Service.

I called CVS Customer Service Monday morning and gave the scenario. The agent on the phone told me that the coupon should have been adjusted down and because cereal isn't taxable in Florida, the items should have been completely free. I told her I wanted to make a complaint against a store and gave her the information. She told me I would hear from someone in 24-48 hours. On Tuesday morning the store manager called to apologize. He told me I was correct and was sorry that the assistant manager was rude to me. I thanked him and told him that she wasn't just rude, she was WRONG! I asked what he was going to do about the money I was forced to pay and he told me to come by and he would make it right.

I went there today to see the manager. He was very nice and apologetic. He even sold me another box of the cereal for FREE and refunded my money.

I ended up making a few purchases there and wanted you all to know about them.

Stayfree Pads
On sale for $3.79
Used $2.00 off Stayfree product CVS CRT that printed when I scanned card
Paid 1.79
Got $2.00 in ECB's
Item was FREE with $.21 overage after coupons and ECB's

Natural Dentist Mouthwash
On sale for $6.99 - I bought 2 Earn 4 ECBs Limit 5
Used 2 $2/1 Printable HERE
Paid $9.98 OOP
Received $4 in ECB's for each so $8 in ECB's total
Did $10 Mail In Rebate wyb 2 HERE.
Items were FREE + $8.02 in overage after coupon, ECBs and Mail In Rebate!

Gold Emblem Mini Pretzels
On sale for $.79
Used $1.00 off 2 Gold Emblem Pretzels that printed when I scanned my card
Paid $.58 for 2 bags

Used $3 off when you spend $15
Used $4.99 and $2.00 in ECB's from previous weeks

Paid $2.68 OOP and got back $10 in ECB's and will get back $10 in rebates!
 
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